Crunch

When you signup with Crunch for the first time you get a data populated account for a faster evaluation of the system.

Crunch is an online accounting software for service companies, supporting quasi multi-currency. We  found Crunch hard to use due to numerous bugs and accomplishing simple tasks entailed redundant steps. Apart from it, reports were unsatisfactory and offered no drill-down.



Getting Started

Crunch has a nice dashboard to track income, expenses and net income by month for the last seven months.
There is also a nice representation of summary statistics of outstanding invoices, overdue invoices and drafts.
Navigation is simple and requires no explanations to accomplish major tasks. However, when we tried to search in Help files it did not work.
Invoice
Overall invoice form looks simple and gives nice flexibility of arranging invoice line items, toggling between simple and detailed view.  However, adding invoice components is not as responsive as we would expect, and imposes some inconvenience of saving each line item separately. Remember, you still would need to save the invoice by clicking “Save” at the bottom after the show.
Going beyond visual evaluation, Crunch invoicing failed as we encountered several annoying bugs, as we did when testing in Chrome, such as being unable to add/update invoice date even though “Set myself” was selected. The worst however, we could not add invoice line items. (see the screenshot to the right). CTRL+F5 was a remedy at times like this.
Another disappointment is with recurring invoices. At least we could not create one. The only option you have under Recurring Invoices is “Add Invoice” and comes with no option to set intervals and frequencies. Receiving payments in Crunch are similar to users of Kashoo but a bit better when it comes to registering unallocated payments.
Contacts
Adding customers, suppliers and multiple contacts per account is relatively easy, but sorting or searching for a client is an uphill struggle. In Crunch you would need to navigate from page to page to locate a customer. It is simple, but not necessarily easy.
We also noted, that Crunch offers no bulk upload, so we could not test importing customers and suppliers.
Expenses 
When you create an expense or a bill in Crunch you can instantly make payments, which reduces the need to go to a Supplier Payment view.
There is also an option to charge expenses onto clients, which you can utilize in Sales Invoice form by selecting “Add Rechargeable Expense”.
Sadly as we pointed out earlier,  responsiveness of Crunch is as bad as that of  Wave Accounting.
Reports
Financial reports and in-depth analysis are crucial for any business doing accounting. As for Crunch, it provides basic reports, such as Balance Sheet, Profit & Loss, Trial Balance and Ageing reports. However, we could not feel in control of transactions in Crunch, as the software sidelines reports drill-down capability. There are also serious omissions. Transactions representation are erroneous.( For example, an invoice or an expense with VAT included should separate VAT liability and Sales amount, however Crunch doesn’t).
As for journals, I never saw such a bizarre implementation. Any accountant would say, that at least two line items are involved in a journal entry. However in Crunch, you still add line by line, one for credit and one for credit.  But still, Crunch is better than what FreeAgent in this respect.
Conclusion
Crunch could be a nice software, had it addressed issues in reports and show-stopper bugs that we encountered, thus we cannot suggest Crunch to SMEs.